Return & Refund Policy

Effective Date: 4 June 2026

At VangiQ, we take pride in offering handmade, artisan, and carefully curated products. Customer satisfaction is important to us, and we strive to ensure every order meets your expectations.

Please read our Return & Refund Policy carefully before making a purchase.

1. Eligibility for Returns

Returns are accepted only under the following conditions:

• The item received is damaged
• The item is defective
• The wrong product was delivered

To be eligible for a return:

• The request must be made within 7 days of delivery
• The product must remain unused and in its original packaging
• Proof of purchase and product images/videos may be required

2. Non-Returnable Items

Due to the handmade and artisan nature of our products, the following items are generally not eligible for return:

• Customized or personalized products
• Perishable food items
• Products showing signs of use or damage after delivery
• Minor variations in color, texture, or finish that naturally occur in handmade products

3. Return Request Process

To request a return:

1. Contact our support team with your order details
2. Share clear photos/videos of the issue
3. Wait for return approval instructions

Return requests can be sent to:

Email: noelnvt7@gmail.com
Phone: +91 94562 41625

4. Refund Policy

Once the returned item is received and inspected:

• Approved refunds will be processed to the original payment method
• Refund processing times may vary depending on banks or payment providers
• Shipping charges may be non-refundable unless the issue was caused by VangiQ

5. Replacement Policy

Where applicable, VangiQ may offer:

• Product replacement
• Store credit
• Partial refund

based on product availability and issue verification.

6. Shipping for Returns

• Customers may be responsible for return shipping costs unless the product was damaged, defective, or incorrect.
• VangiQ is not responsible for items lost or damaged during return transit.

7. Order Cancellation

Orders may be canceled before dispatch. Once shipped, cancellation requests may not be accepted.

8. International Orders

For international shipments:

• Customs duties, import taxes, and local charges are the responsibility of the customer.
• Refunds will not cover customs or import-related charges.

9. Contact Us

For any return, refund, or cancellation-related queries, contact us:

VangiQ
Phone: +91 94562 41625
Email: noelnvt7@gmail.com